Frequently Asked Questions

An artificial intelligence (AI) agent is software that responds to customers and can complete specific tasks through approved connections. A phone agent can answer routine calls and collect request details. A website agent can answer questions and guide visitors to the next step. We define what it may do before building.

The build cost is customized to your business needs and the specific build context. A monthly service cost also applies. We quote setup and monthly service separately, including the agreed usage, integrations, support, and any third-party charges. AI agents are quoted separately from our website maintenance and SEO plans.

It can request or book appointments when your scheduling system supports a tested connection and you authorize that action. Without that connection, it can collect the preferred time for staff to confirm. We distinguish a request from a confirmed booking in the conversation.

Often, yes. Forwarding unanswered or after-hours calls may let you keep your number. We check your phone provider, routing options, and fallback before confirming the setup. Moving your number is not a default requirement.

We can scope a live transfer, a callback request, or a staff notification, depending on your systems and team availability. We test what happens when nobody answers, and make the next step clear to the customer.

In many cases, yes. We review your website platform, approved content, accessibility, and any booking or customer-management connections first. You do not need to assume a full website rebuild.

Use people for emergencies, sensitive conversations, complaints, and decisions that need judgment. We define escalation instructions and limits with you. An AI agent can misunderstand a caller or give an incorrect answer, so staff oversight and a fallback are part of the scope.

A chatbot may only answer questions. An AI agent may also take a defined action, such as creating a request in your customer-management system. The label matters less than the actions, permissions, and failure handling included in your build.

Our website packages range from $600 to $5,000 depending on scope. Premium Lite runs $600–$1,200 (up to 5 pages), Premium runs $1,200–$1,800 (up to 10 pages, fully custom), and Enterprise runs $1,800–$5,000 (a custom page count, e-commerce or CMS). Every project includes mobile-responsive design, SSL security, on-page SEO, and domain setup.

Premium Lite is for getting online fast with a clean, professional presence. Premium adds custom design, Google Business integration, full SEO setup, and more pages and revisions. Enterprise adds a custom page count, e-commerce or CMS, a blog, and advanced SEO strategy. Your quote lists the included pages; additional pages require a separate quote. Each higher tier includes everything in the tier below it. See the full breakdown on our pricing page.

Yes. We offer three monthly retainers: Maintenance at $189/month (site updates, security, backups), Maintenance & Local SEO at $289/month (adds Google Business Profile management, citations, reviews, one optimized post each month, and monthly performance reporting), and SEO, AEO & GEO at $379/month (adds full on-page SEO, uptime monitoring, structured data, optimization for AI answer engines and generative search, AI visibility tracking across 28 tracked questions, and priority support). Monthly billing is month-to-month; cancel anytime. Annual prepayments are nonrefundable once service begins. If you cancel, service continues through the end of the prepaid term. Prepay a year and you pay for 9 months instead of 12, a 25% saving. Multi-location or higher-volume needs are quoted custom from $750/month.

Domain setup is included in every website project. While your retainer is active, we cover registration and renewal for one domain up to $20 per year on Maintenance ($189/month) or Maintenance & Local SEO ($289/month), or $40 per year on SEO, AEO & GEO ($379/month). You pay any amount above the allowance. Premium domain purchases, aftermarket purchases, and redemption fees are excluded. Without an active retainer, you pay those costs. The domain stays in your name.

No. We quote the website project price up front. Monthly retainers are optional. Active retainers include a one-domain annual allowance: $20 on the $189 and $289 plans, or $40 on the $379 plan. You pay any excess; premium purchases, aftermarket purchases, and redemption fees are excluded. Without a retainer, you pay domain registration and renewal costs. We explain any separate hosting or platform fees before you commit.

Premium Lite sites are typically delivered in 5–7 days, and Premium sites in 10–14 days. Enterprise timelines are discussed per project based on scope. The biggest factor is how quickly you can provide content (text, images, brand assets) — we keep things moving on our end.

Three steps. First, a free consultation to understand your business and goals. Second, design and build — you'll see a live preview and give feedback before launch. Third, launch and grow — we handle the technical deployment, and ongoing support is available if you want it.

Premium Lite includes 1 round of revisions and Premium includes 3 rounds. Enterprise revisions are scoped to the project. Our goal is always to get it right, not to nickel-and-dime you on changes.

To start, we need a sense of your business and goals, any branding you have (logo, colors, photos), and the core content for your pages. If you don't have everything ready, that's fine — we'll guide you through what's needed and can help shape the messaging.

It depends on the build. For sites that need frequent updates, we can set up a CMS (included with Enterprise) so you can edit content yourself. If you'd rather not touch it, our maintenance retainers handle updates for you.

No. Every site is custom-built from scratch. Template builders are quick but they tend to be slower, harder to optimize for search, and limiting as you grow. Custom code means a faster, cleaner, more SEO-friendly site that's truly yours.

Always. Every site is fully mobile-responsive and tested across screen sizes. With most local searches happening on phones, mobile performance is built in from the first line of code, not bolted on at the end.

Yes. On-page SEO is included with every project: clean semantic markup, fast load times, proper meta tags, structured data, and a mobile-first build — the foundations Google rewards. For ongoing keyword work and content, our Maintenance & SEO retainer keeps the momentum going.

We build on fast, secure, modern hosting and handle the technical deployment for you. Hosting for a typical small and medium-sized business site is inexpensive, and we'll set everything up so you don't have to think about it.

Yes — e-commerce and CMS integration are part of our Enterprise tier. If you need to sell products, take bookings, or manage a catalog, we'll scope the right solution for your business.

AEO is the practice of optimizing your website so it's the source that answer engines — like Google's AI Overviews, voice assistants, and featured snippets — pull from when someone asks a question. Instead of just ranking a page, AEO aims to make your business the direct answer. Learn more in our guide: What Is Answer Engine Optimization?

GEO is optimizing your online presence so AI tools like ChatGPT, Gemini, and Perplexity recommend or cite your business in their generated answers. As more people ask AI instead of searching, GEO can improve the information those tools find, but it cannot guarantee recommendations or citations. Read more: Generative Engine Optimization Explained.

AI tools favor businesses with clear, well-structured, authoritative content and consistent information across the web. That means strong on-page content, schema markup, accurate listings, and answer-focused pages like a thorough FAQ. We cover the playbook here: How to Get Found in AI Search.

They're related but not the same. Traditional SEO focuses on ranking in the classic list of blue links. AEO and GEO focus on being the answer that AI and answer engines surface or cite. The good news: strong SEO fundamentals are the foundation for both, and we build with all three in mind.

If your customers are starting to ask AI tools and voice assistants for recommendations — and increasingly they are — then yes, it's worth getting ahead of. Early movers tend to win visibility before categories get crowded. Our AEO & GEO retainer is built for businesses that want that edge.

We're based in Phoenix, Arizona, and proudly serve businesses across the Phoenix metro — including Scottsdale, Tempe, Mesa, and Chandler. We also work with clients nationwide remotely, so location is never a barrier to working together.

Not at all. Phoenix is our home base, but our process works just as well remotely. We build and launch websites for small and medium-sized businesses anywhere in the United States.

You work directly with Ryan Chow, the founder — no account managers or hand-offs. With 7+ years in tech and a background leading customer experience, communication is clear and jargon-free from start to finish.

We're here. You can reach out any time, and our monthly retainers cover ongoing updates, security, SEO, and AI-search optimization so your site keeps performing long after launch.